# FAQs

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## We value your feedback!

If you cannot find what you were looking for, or there is something wrong about this page, please let us know!\
Drop us an email at <support@droptopfour.com> or send us a message in our [Discord server](https://discord.droptopfour.com)!
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## I paid for the Supporter Version, but lost it.

<mark style="color:yellow;">**Problem:**</mark> Need to restore Supporter Version purchase.

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&#x20;<mark style="color:yellow;">**Check your email for the download link**</mark>&#x20;

1. Go to your email provider (Gmail, Outlook, etc.)
2. Search your inbox for "Droptop" or "Gumroad", and see if you have a download link
   * If you have only an invoice of the payment, send it to an administrator of the [discord server](https://discord.droptopfour.com) and you'll be added to a channel where you'll find the supporter version

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Note: Droptop's core (basic version) needs to be installed prior to applying the "Supporter Version" upgrade
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## I can't install the update

<mark style="color:yellow;">**Problem:**</mark> Receiving an error when installing the update

<figure><img src="https://3764159802-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWZbWdpmor6O2Q6HSxHKH%2Fuploads%2F7OWakEw0aVW7nGiM7mQh%2FInstallerError.png?alt=media&#x26;token=135ebf14-a3e4-4658-ba8f-60806d50a9a2" alt=""><figcaption></figcaption></figure>

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{% tab title="Solution 1" %} <mark style="color:yellow;">**Close any programs that may be accessing any files inside Droptop, and try the installer again. If this doesn't solve the problem, simply log off of your Windows account, log back in, and try the installer again.**</mark>
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## I want to change the name of an application in the bar

<mark style="color:yellow;">**Problem:**</mark> An application I'm using isn't the name I want displayed on the bar

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{% tab title="Solution" %} <mark style="color:yellow;">**Create your own substitution**</mark>

To rename a program name in Droptop, open that program. It's name will appear in the top-left corner of the Droptop bar. Click on it, go to `More Options >> Change app name`. Use the text box to set a new name, press enter when finished, and select "Set new name" to finish.
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## Droptop is running slowly

<mark style="color:yellow;">**Problem:**</mark> Droptop is slow

Solution: Try...

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{% tab title="Solution 1" %} <mark style="color:yellow;">**Enable Hardware Acceleration**</mark>

1. Right-click on the Rainmeter icon in the Windows system tray (it's rain drop shaped)
2. Select "Manage"
3. Select the "Settings" tab
4. Check box "Use hardware acceleration (Requires restart)"
5. Right click on an empty portion of the Droptop bar. Select More options >> Restart Rainmeter.

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Some PCs may have issues with hardware acceleration turned on, including slower performance and graphical glitches. If these occur, disable hardware acceleration
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{% tab title="Solution 2" %} <mark style="color:yellow;">**Disable**</mark><mark style="color:yellow;">**&#x20;**</mark><mark style="color:yellow;">**`Use heavy blur`**</mark>

1. Go to Droptop settings >> Options >> Blur effects
2. Disable "Use heavy blur effect"
3. Note: This setting is theme-specific. You may need to re-disable this setting if you switch to another theme.

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Some PCs may have issues with hardware acceleration turned on, including slower performance and graphical glitches. If these occur, disable hardware acceleration
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{% tab title="Solution 3" %} <mark style="color:yellow;">**Disable**</mark><mark style="color:yellow;">**&#x20;**</mark><mark style="color:yellow;">**`Log to file`**</mark>

1. Right-click on the Rainmeter icon in the Windows system tray (it's rain drop shaped)
2. Select `Manage`
3. Select the `Settings` tab
4. De-select `Log to file`
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{% tab title="Solution 4" %} <mark style="color:yellow;">**Close the "About Rainmeter" window**</mark>

1. If you have a window open titled "About Rainmeter", having this window open can substantially slow the program down
2. Close the window or select a skin in the window that isn't Droptop
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## How do I optimize Droptop for good battery life?

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Although Droptop uses very few resources when sitting idle in the background, you may want to optimize Droptop for extended laptop battery life. Here are some solutions:
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<mark style="color:yellow;">**Problem:**</mark> I need to maximize my battery life

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{% tab title="Solution 1" %} <mark style="color:yellow;">**Disable unused system tray apps**</mark>

1. Right-click on a system tray app in the top-right corner
2. De-select any apps you don't frequently use. Apps can be re-enabled later at any time.
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{% tab title="Solution 2" %} <mark style="color:yellow;">**Enable**</mark><mark style="color:yellow;">**&#x20;**</mark><mark style="color:yellow;">**`Game mode`**</mark>

1. When not using Droptop for an extended period of time, you can go to the Windows system tray, right-click on the Rainmeter icon (the rain drop icon), and select "Game mode". Droptop will deactivate completely
2. To reactivate Droptop, de-select the "Game mode" option.
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## My Music & videos aren't showing up in the Volume app or on the top bar

<mark style="color:yellow;">**Problem:**</mark> Not displaying song title & artist in the Volume app

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{% tab title="Solution 1" %} <mark style="color:yellow;">**Install the latest version of WNPRedux for your players**</mark>

* **Chrome/Edge**: [Chrome Web Store](https://chrome.google.com/webstore/detail/webnowplaying-redux/jfakgfcdgpghbbefmdfjkbdlibjgnbli)
* **Firefox**: [Mozilla Addon Store](https://addons.mozilla.org/en-US/firefox/addon/webnowplaying-redux)
* **Desktop players**:  Works out of the box

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Spotify doesn't need Spicetify to work with Rainmeter, as long you have installed a version of the WNP plugin > 2.0.0
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For further informations about supported players and websites visit <https://github.com/keifufu/WebNowPlaying-Redux#readme>
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{% tab title="Solution 2" %} <mark style="color:yellow;">**Restart Rainmeter or restart your PC.**</mark>
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## My weather, browser media, or email aren't updating

<mark style="color:yellow;">**Problem:**</mark> Web-based info (Like weather info) or plugins aren't retrieving data

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{% tab title="Solution 1" %} <mark style="color:yellow;">**Exit and re-open Rainmeter**</mark>

1. Go to the Droptop "Home" button in the top-left corner >> select `Restart Rainmeter` >> Restart Rainmeter now
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{% tab title="Solution 2" %} <mark style="color:yellow;">**Check your internet connection and/or restart your PC.**</mark>
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## Gmail isn't working

<mark style="color:yellow;">**Problem**</mark><mark style="color:yellow;">:</mark> Unread email isn't appearing in the Gmail app

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{% tab title="Solution 1" %} <mark style="color:yellow;">**Using 2-Step Verification? Create an app password for use with Rainmeter & Droptop**</mark>

1. In Security settings of your Gmail account, navigate to "App passwords"
2. Under the "App" dropdown menu, select "Other"
3. Type "Droptop" and press enter
4. Google will generate a password for you. Copy the password
5. In `Droptop settings >> Options >> Apps >> Mail` menu, paste the password into the password field and press enter
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{% tab title="Solution 2" %} <mark style="color:yellow;">**Check your Gmail account settings**</mark>

1. In the `Droptop settings >> Options >> Apps >> Mail` menu, set your Gmail username and paste the app password provided in Solution 1.
2. Press enter to confirm your entry after typing
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## My game detects a violation

<mark style="color:yellow;">**Problem:**</mark> My game doesn't start cause it detects a security violation

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{% tab title="Solution 1" %} <mark style="color:yellow;">**Use Rainmeter Game Mode**</mark>

Take a look at the documentation for the [Rainmeter Game Mode](https://docs.rainmeter.net/manual/user-interface/manage/#GameModeTab), and configure it the way you like

{% embed url="<https://docs.rainmeter.net/manual/user-interface/manage/#GameModeTab>" %}
Rainmeter Gamemode documentation
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